Reconnect the power cord and power On the Printer. If the Printer continues to stop during the power-up process, replace the Hard Disk Drive Page In certain circumstances, the LEDs located on top of the power switch located at the rear of the Printer can help to troubleshoot the Printer.
Used to power On the Printer from the Front Panel. Used to power the Carriage PCA. The value is around 5V. Interconnect PCA Page and. From the Front Panel, you can choose to print ALL pages or just select the specific pages that are needed. If ALL pages are printed:. Each page can be printed from the Web browser when using the Embedded Web Server. The first two lines are available at the beginning of each Service Information Page and contains standard information like Service ID, Firmware version.
Remaining Media Length : Currently this will show "not available" all the time since the media length tracking function in not available. Printhead Health : This represents the number of nozzles out of service during the last drop detection that was performed.
It is possible that the sum of the media used for each media type is lower that the total amount of media used in the Printer. When the Hard Disk Drive is replaced, the total media used per media type is reset to zero 0 , but the total media used is recovered from the backup EEROM.
When the Ink Supply Tubes are replaced, the total insertions amount will be reset to zero 0. This section is split by product name and number for each color as we have different Ink Cartridge sizes. The sample below does not represent the reality as we only have one size of Black Ink Cartridge cc.
For further details, refer to Chapter 9 - Preventive Maintenance. One cycle is counted when the Carriage makes one movement to the left of the Printer and then returns to the right.
Tube used with non-HP ink : This is set to Yes as soon as the Printer detects that at least one Ink Cartridge was used with third-party ink. Black Cleaner Spittoon 2. To enable or disable Event Logs go to Page This page contains the following information:.
Last 20 System Warnings which did not prevent the Printer from booting, but which required the user to acknowledge the problem. The Line and Internal Code do not provide much information, but are useful in the case of escalating a problem to the division different internal error codes can point to the same error code e. Error Code : Specific error code generated by the Printer when the Printhead has been replaced.
Information on these 3 Calibrations will be added in Firmware Version 4. This is because the Printer does not know that there is a new part installed. System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions.
When reporting the System Error Code, make sure that you supply the full Internal Error Code and the firmware version. Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue. If the Error reappears the Printer requires an on-site visit to resolve the problem.
Disassembly Instructions Page , Step Perform the Electronics Modules Test Page to troubleshoot the. Make sure that the Service Station path is clear. Remove any visible obstacles e. Open the Roll 1 Drawer and check for any visible obstacles restricting the movement of the Feed Roller.
If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels using the Roll 1 Paper Load Lever and clear the obstruction. Open the Roll 2 Drawer and check for any visible obstacles restricting the movement of the Feed Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels using the Roll 2 Paper Load Lever and clear the obstruction.
Welcome to ManualMachine. We have sent a verification link to to complete your registration. Log In Sign Up. Forgot password? Enter your email address and check your inbox. Please check your email for further instructions. Enter a new password. Designjet , HP Designjet , service manual Download for 1. The information contained in this document is subject to change without notice. Graells, Sant Cugat del Valles Spain. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: - Ensure that the ac power outlet mains has a protective earth ground terminal.
Electrostatic Discharge Refer to the beginning of Chapter 4 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents. WARNING The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury.
CAUTION The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product.
Readership The procedures described in this Service Manual are to be performed by HP Certified service personnel only. Part Numbers Part Numbers for Printer options, accessories and service parts are located in Chapter 7.
Conventions A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.
Troubleshooting 1 1. The Line Sensor has Problems Detecting Media 1 Check the type of media that is being used since the Line sensor may have problems detecting transparent media or some types of Non-HP media. Troubleshooting Problems Loading Media into Roll Module 2 The printer persistently rejects media when attempting to load from Roll Module 2 and the "Media edge not found" message is displayed.
The following pictures show the screws that must be used to install the Roll Module 2 to the legs and where they go in their correct positions on the left and right legs: Correct screw positions for the left leg as if looking from the front. Troubleshooting Correct screw position for the right leg as if looking from the front. The right side of the Roll Module 2 hangs from this screw D. It is installed from the other side of the leg and cannot be seen from this side of the legs the right leg Screw A Close-up.
Solution for issues caused by incorrect assembly of the Roll Module 2 screws If the printer has already been assembled, the only solution is to remove the screws and place them in their correct position.
Solutions: Make sure the firmware installed in the printer is the latest version. If the latest firmware does not provide enough margin, the solution is to reposition the stand and the Roll Module 2: — In most cases it will be enough to loosen the screws, reposition the Roll Module 2, and tighten the screws again. Problems loading sheet media Sheet media is only used in the HP Designjet printer for calibration purposes.
The media may be crumpled or warped or may have irregular edges. Media Used Sections Total media used in the Printer. Media used for each media type. Printhead Section The Printheads currently being used are not counted. Cartridge Section The Ink Cartridges currently being used are not counted. This page contains the following information: Last 20 System Error Codes which prevented the Printer from booting.
Printhead Error log. Max Recovery : — 0: No manual Printhead recovery has been performed on the Printhead. System Error Codes 12 2. System Error Codes System Error Codes Introduction System error codes are hexa-decimal based numbers generally caused by internal system errors. When reporting the error, have the following information ready: Model and Serial Number of the printer.
The complete error number See Note below. The Service Configuration Print. The Current configuration sheet. Which software application the customer is using name, version, etc. This is the Code that is required when escalating a problem. An visit should still be planned to troubleshoot the problem.
System Error: Corrective Action:. System Error: Problem Encoder seems to be wrong. Replace the Carriage Assembly Page Check that the Trailing Cable is not damaged. Perform the Electronics Modules Test Page to troubleshoot the problem further. Try the following: Check that the minimum amount of memory is intalled correctly: — MB for the HP Designjetjet System Error: Problem Aerosol Fan driver burnt.
Product number:. Warranty end date:. Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product.
Please use the product number and serial numbers of the new product to validate warranty status. Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product. It matches the product:. Please return to the product information page and verify the numbers provided or try again later.
Errors can be displayed in many formats. Please include all extra characters, such as hyphens or colons or periods as they appear within the number. Possible error formats where 'x' could represent a letter or number : xx. One or more of the values entered is not permitted. Please wait while we process your request. This process can take several minutes depending on the number of warranties being checked.
Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. When reporting the System Error Code, make sure that you supply the full Internal Error Code and the firmware version.
Code: 0x Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer. If the Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem. Even though the customer can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.
Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
Perform the Electronics Modules Test Page to troubleshoot the problem further. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. Make sure that the Service Station path is clear. Remove any visible obstacles e.
Install new Ink Cartridges in to the Printer and try purging the Printer again. Remove the Ink Cartridges and check that they are the correct ones for this Printer and that they are inserted in the correct position.
Remove the Ink Cartridges and check that they are the correct ones for this Printer. Remove the Printheads and check that they are the correct ones for this Printer. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels using the Media Lever and clear the obstruction.
Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media blocking the Carriage Assembly, then clear the obstruction. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable.
Corrective Action: Resend the file without password protection. If a Gigabit Ethernet Card is being used, make sure it is correctly installed. If necessary, replace the Gigabit Ethernet Card. Change the paper type to the type that was loaded when the file was originally sent. Then you can power OFF the Printer and replace the other part. Perform the "Scan-Axis" Diagnostic Page to further troubleshoot the error code. Welcome to ManualMachine.
We have sent a verification link to to complete your registration. Log In Sign Up. Forgot password? Enter your email address and check your inbox. Please check your email for further instructions. Enter a new password. DesignJet Series. The information contained in this document is subject to change without notice.
Graells, Sant Cugat del Valles Spain. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: - Ensure that the ac power outlet mains has a protective earth ground terminal. Electrostatic Discharge Refer to the beginning of Chapter 4of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.
Safety Symbols General definitions of safety symbols are given immediately after the table of contents. WARNING The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. CAUTION The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product.
Using this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: hp designjet printer Model QA hp designjet ps printer Model QA For information about using these printers, refer to the corresponding User and Quick Reference Guides.
Readership The procedures described in this Service Manual are to be performed by HP Certified service personnel only.
Part Numbers Part Numbers for Printer options, accessories and service parts are located in Chapter 7. Conventions A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.
Troubleshooting 1 1. The Line Sensor has Problems Detecting Media 1 Check the type of media that is being used since the Line sensor may have problems detecting transparent media or some types of Non-HP media. Troubleshooting Roll media Sheet media Check that the paper is correctly loaded onto the spindle. The media may be crumpled or warped or may have irregular edges.
Fix console loglevel. Dismount the initrd, if necessary. Configure kernel parameters. All subsystems launched. Corrective Actions for Power-Up Problems 1 If the Printer's Power-Up process stops when the front panel is displaying the number 17 , this indicates that there is a problem with the file system on the Printer's Hard Disk Drive, so the Printer is checking the whole file system and making any necessary corrections.
Component Usage One cycle is counted when the Carriage makes one movement to the left of the Printer and then returns to the right. Spittoon Section This section contains information on the different Spittoons located in the Printer. System Error Codes System Error Codes Introduction System error codes are hexa-decimal based numbers generally caused by internal system errors.
When reporting the error, have the following information ready: Model and Serial Number of the printer. The complete error number See Note below. The Service Configuration Print. The Current configuration sheet. Which software application the customer is using name, version, etc.
This is the Code that is required when escalating a problem. Continuable and Non-Continuable Error Codes Some of the Error Codes are continuable, which means you can press Enter on the front-panel and continue working with the Printer.
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